Support
Two products, so the answers are short.
Most questions are below. If yours is not, write to us and a person reads it, normally within one business day.
Common questions
Before you write in.
- Which capsules does it take?
- NS capsules and DG capsules, using the two adapters in the box. There is also a ground coffee adapter if you would rather use your own beans.
- Do I need hot water?
- No. The machine heats the water itself. Fill the 60 ml tank with cold water, press the button, and wait for it to come up to temperature.
- How do I charge it?
- Over USB Type C with the included cable. It accepts 110V to 220V, so the same charger works in most countries without an adapter.
- How many shots per charge?
- This depends on starting water temperature. Warm water needs far less energy than cold. Pour Portable Two shows remaining battery on its display, so you always know before you commit a capsule.
- How do I clean it?
- Run one tank of plain water through after use and rinse the adapters. Do not put the body in a dishwasher. The frother whisk is stainless steel and rinses under a tap.
- What is the warranty?
- Twelve months from delivery on both products, covering manufacturing faults. Send us your order number and a short description and we will sort it out.
Write to us
Ask a real question, get a real answer.
Include your order number if it is about a delivery. If it is about brewing, tell us which coffee and which adapter you used, it usually explains everything.
Or email us directly
support@pourportable.com