A noticeable issue? Send it back.

A fault you can point at: it does not power on, it does not hold pressure, it leaks, the display is dead, a part is missing from the box, or the unit arrived damaged. If you can describe it in a sentence and show it in a photo, it counts.

You have 30 days from the delivery date to raise a return. Contact support with your order number and a short description of what is wrong, plus photos or a short video where it helps. We reply with a return address and instructions.

Returns are accepted on units that are unused and complete: all adapters, cables and packaging included, no capsules run through the machine beyond confirming the fault. Pack it as it arrived so it survives the trip back.

Once the returned unit reaches us and the issue is confirmed, we refund the product price to the original payment method. Card refunds usually appear within five to ten business days depending on your bank.

Change of mind, a different colour, a better price elsewhere, or damage from a drop, immersion or charging a visibly damaged unit. Read the specifications, capsule compatibility and tank size on the product page before you buy, and ask us anything you are unsure about first.

Write in first. A lot of what looks like a fault is priming, a capsule adapter, or a charge level, and we can usually tell within a message or two. If it is a real fault, we move straight to the return.

Support is advice plus returns handling: setup, capsule and adapter choice, charging, priming, cleaning and diagnosing a weak or cold shot. We do not repair units in house.

If we cannot fulfil an order at all, or a price was listed incorrectly, we will cancel it and refund that order in full before it ships.

Consumer protection law in your country may give you rights beyond this policy. Where that is the case, the law applies over anything written here.