Thirty days to change your mind.

You have thirty days from delivery to return either product for a refund. It needs to be in a condition we can honestly describe to the next customer, with the adapters, cable and sleeve included. Having brewed coffee with it is expected and fine.

Email support with your order number and one line on why. We reply with a return address and, where available, a prepaid label. Do not send anything back before you have that, since unlabelled parcels are hard to match to an order.

Refunds are issued to the original payment method within three business days of the return arriving. Your bank usually takes a further two to five days to show it. Original shipping is refunded for faulty items and for orders cancelled before dispatch.

We cover return shipping for faulty or incorrectly sent items. For a change of mind, return postage is yours, and we will always tell you the cheapest sensible option rather than the one that pays us.

Both products carry a twelve month warranty from delivery against manufacturing faults, including the pump, the heater and the battery.

It does not cover drops, crush damage, water in the electronics, or a battery that has simply aged with heavy use. If we are unsure which of those it is, we err on your side.

Send your order number, a description of what the machine does, and a short video if it is a pressure or heating problem. That video usually tells us in ten seconds what a week of email cannot. We repair, replace, or refund.

Nothing here reduces the rights you already have under consumer law in your country. Where local law gives you more than this policy, local law applies.